Hi, my name is Darren, and I’m a recovering support technician.
Over the years I’ve worked alongside my good friend Keith, and we came up with a crazy idea: Software that makes support work suck just a little less.
I’ve worked in this industry for years. I was the new guy, then I was the manager, and then I was the guy who said “Eff this, I’m out.”
It was a crazy, ridiculously stressful job that never seemed to slow down. Our supervisors were on us constantly to hit our SLAs, which were buried in hundreds of pages of contracts. We were working across two, three, six different systems sometimes, and we were going insane.
We knew there was a better way...
Your work should:
- Come to you
- Be the right work at the right time
- Be quick and easy to perform
- Be done without hopping between applications
Now you can use Unitii to bring all of your tickets into one place, and hopefully be a little bit less crazy than we were.
See for yourself!